Refund policy
RETURN & REFUND POLICY Last updated: June 28, 2026
Our Commitment We want you to love what you ordered. If something isn't right, we're here to make it right.
Standard Returns — 30-Day Window We accept returns within 30 days of delivery. To be eligible, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
To start a return, email support@kindredhomeandstudio.com. Do not ship items back before receiving approval — unapproved returns will not be accepted.
Large Item Returns "Large items" are defined as products weighing 45–55 pounds or more. Due to size and weight, large items must be returned to the original fulfillment warehouse. Upon return approval, we will provide the specific return address by email.
A quick note: categorizing items this way isn't about making returns harder — it's about making sure your return experience is handled the right way. We want every return to go smoothly, and routing large items correctly helps us do that for you.
Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Furniture — Final Sale All furniture is final sale and not eligible for return or exchange. Please carefully review all product dimensions, materials, and descriptions before purchasing. If your furniture arrives damaged or defective, contact us within 72 hours of delivery at support@kindredhomeandstudio.com with photos and your order number. We will arrange a replacement or resolution at no cost to you.
Damaged or Incorrect Items Inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at support@kindredhomeandstudio.com so we can evaluate and resolve the issue promptly.
Non-Returnable Items The following items are not eligible for return: perishable goods, custom or personalized products, personal care items, hazardous materials, final sale items, and gift cards.
Exchanges We do not process direct exchanges. To exchange an item, return the original and place a new order.
EU Customers — 14-Day Cooling-Off Period If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Refunds Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or card issuer may take an additional 3–5 business days to post the credit. If 15 business days have passed since your return was approved and you have not received your refund, contact us at support@kindredhomeandstudio.com.
If Your Return Is Rejected If your return does not meet our eligibility requirements, we will notify you by email. The item will be returned to you at your expense or disposed of if return shipping is declined.
Contact Us Email: support@kindredhomeandstudio.com
Phone: (406) 660-7366
Address: 117 S Idaho St, Suite 421, Dillon, MT 59725
(This is our business mailing address only — please do NOT ship returns to this address. Return shipping instructions will be provided via email upon approval.)